How to get into information technology

What is information technology?

Information technology, commonly referred to as IT, is the use of computers, storage, networking, and physical devices to create, process, store, and secure data. It allows organisations and individuals to access, store and transmit information. IT is crucial in modern society with almost every industry relying on this technology to operate efficiently. Many businesses use it to store sensitive information, communicate with customers, automate processes and manage data. IT professionals are the people who often manage, design and support hardware and software systems to solve problems for business. They are the specialists who are responsible for ensuring these systems work correctly. 

Key aspects of information technology

Information technology is made up of four key areas: hardware, software, networking and security, and data and systems management.

• Hardware: This is the physical components of a computer system like computers, servers, storage devices and networking equipment. IT professionals are responsible for developing, installing, and maintaining this hardware to ensure the systems operate efficiently.
• Software: This includes the programs and applications that run computers and devices. It includes operating systems, mobile apps and business applications. Software developers create, test and maintain these systems.
• Networking/Security: Networking and security is the connection between computers and devices to allow them to share information and communicate. An IT specialist is required for managing these networks.
• Data & Systems Management: This involves organising, analysing and storing information so it can be used effectively by organisations. Sometimes this is done using databases, cloud systems or artificial intelligence.

Types of jobs in information technology

Information technology has a wide range of career opportunities, spanning from cyber security and software development to cloud computing and networking. Some of the most common roles in IT include:

• IT support specialist/technician: An IT support specialist and technician assists in the planning, installation and performance of computer systems and technology. This role helps users solve problems with computers and software, troubleshooting issues and helping to fix any problems with the software and hardware programs. They might do this via phone, email or in person and are often the first point of contact for any computer or IT issues.
• Cyber security: A cybersecurity career involves protecting an organisation’s networks, digital assets and sensitive information stored on computer systems. As a cyber security specialist, the role is to monitor systems for breaches, analyse any potential threats and implement security measures to prevent cyber attacks. Positions in cyber security range from security engineers and penetration testers to digital forensics experts and security analysts.
• Network administrator: Network administrators are responsible for the day-to-day operation of a computer network. They ensure the system is connected at all times and functioning efficiently. As a network administrator, duties include maintaining servers, resolving any problems, and managing internet connections. They usually work in office environments across various industries.
• Cloud computing engineer: This IT professional is responsible for managing cloud -based systems that store data. They work with cloud platforms, like AWS, Microsoft Azure, and Google Cloud, to protect against data breaches and make sure the systems are available and secure. Cloud computing engineers work in various industries such as technology, finance, and retail usually in desk-based roles within an office or remotely.
• Software development: Software developers are IT professionals who design, test and maintain applications, systems and programs. They write code and improve programs to meet the needs of the business. They work on everything from mobile apps to operating systems, and focus on creating, troubleshooting, and improving software.
• Data analytics: As a data analyst, the main role is to identify patterns and insights in data to help organisations make better decisions. They collect data from various sources and clean it to remove any errors or inconsistencies. Their analysis helps businesses improve operations.
• Web development: As a web developer, this IT specialist creates and maintains websites. They design the layout, ensure the website functions properly, and establish an online presence for a company or business. They ensure it is functional and user friendly across different browsers and devices.
• IT project management: An IT project manager is responsible for planning, executing, and overseeing information technology projects to achieve specific goals for an organisation. Part of the role is to coordinate teams, ensure projects run smoothly, and manage budgets. As an IT project manager, they liaise with clients and companies with the progress of projects.
• AI engineer: An AI engineer is a software engineer role that develops, trains and deploys machine learning models and AI systems. These professionals write code that enables websites and applications to interact with users and process data.  They make sure that the AI has the right information and works quickly to answer questions. 

7 ways to get into an information technology career

1. Choose an area of IT: Identify a specific area of information technology that appeals. That may be cyber security or working as an IT technician. Research the type of work you are interested in, as the career choices in IT are very different. A coder, for instance, is not the same as working on a help desk. When thinking about the type of career, think about your own interests and strengths, whether you enjoy troubleshooting and analysing data or managing systems. You can also look at job demand and growth to help make a practical decision. Remember that IT careers are flexible in nature so you can shift focus on career goals as your interests and skills change.
2. Explore courses: Learn the fundamentals like what type of course you might need to do for a career in IT. The Certificate III in Information Technology is an excellent place to start. This full-time, 12-month course provides the foundational and practical skills for entry into the technology sector. This TAFE course teaches skills in critical and creative thinking, introductory programming techniques, addressing cyber security requirements, and how to run standard diagnostic tests. These types of entry-level courses are ideal for beginners to gain a comprehensive understanding of hardware,software and networking. Vocational Education and Training (VET) courses can also offer an alternative pathway to further education like a university degree. Short courses are another option for those showing an interest in IT as well as graduates and working professionals who want to gain additional skills for their current role. For those interested in furthering their education in cyber security or data analytics, a Bachelor of Information Technology is another option.
3. Gain practical experience: You can gain practical experience while studying by applying for internships or volunteer positions. This experience, combined with certificates and diplomas, can be used to further your career advancement in IT.
4. Entry level jobs: Starting with an entry level job is a great way to gain experience in this sector. Roles like a help desk analyst, IT support specialist or junior system administrator offer board exposure to technological environments. These roles help to build foundational troubleshooting experience as well as networking and customer service skills. An entry level job can often work as a stepping stone to more specialised roles like cyber security or cloud engineering.
5. Develop soft skills: In conjunction with studying or working your way up in a role, it is important to develop soft skills along the way. Skills like communication, problem solving and adaptability are critical for success in the industry. You can improve your soft skills by collaborating with people on projects, continuously learning and actively seeking feedback from employers or coworkers.
6. Build a portfolio: Collate a portfolio of projects and work that demonstrates your technical skills and experience to employers. Many IT roles focus on practical abilities so potential employers want to see examples of work rather than just qualifications.
7. Networking: Build professional relationships with people within the industry. Attending industry events, workshops or conferences can help with connections and networking. It improves your job prospects as you may become aware of job vacancies you may not have otherwise heard about.

Reasons to get into information technology

Information technology is one of the most popular career choices with the demand for technology roles growing at a rapid rate. The main reasons to get into information technology are:

• High demand and job security: Technology is being integrated into everyday life which increases the demand for IT professionals.
• Lucrative salary potential: A role in information technology often offers high salaries, typically between $90,000 and $150,000 or more.
• Diverse career paths: A career in information technology offers pathways in everything from cybersecurity and cloud computing to data analytics and web development.

Study methods for an information technology career

There are a number of study methods to help you get into an information technology career. 

• Online learning: This is a popular way to gain skills and knowledge in information technology. Many people choose to study online as it is flexible and allows you to work at the same time and learn at your own pace. Online courses cover a variety of topics in IT from programming and cyber security to cloud computing and data analysis. Many online courses also provide certificates that can be used on your portfolio and resume.
• Vocational Education and TAFE courses: TAFE programs include both certificates and diplomas in areas like information technology, networking or software engineering. The courses at TAFE focus on hands-on practical experience along with theoretical knowledge. Students can learn how to install software, computer network management and troubleshooting technical problems.
• Bootcamps and intensive programs: These are short courses and intensive training programs dedicated to teaching IT quickly. They usually focus on areas like web development or data analytics. Bootcamps are designed to be practical and career focused and are ideal for people who want to change careers or gain technical skills quickly.

Information technology is a rapidly growing industry with a plethora of job opportunities. There are a number of ways to get into a role in IT from pursuing vocational training, to networking and working your way up in a job. When looking to work in IT, it is important to make sure you have hands-on experience as well as theoretical training. South West TAFE offers practical training in IT to help students gain the skills and knowledge needed for a career in the information technology industry, which is in high demand.